1. Do not kick elevators that take too long to arrive.
2. Do not say "SHIT" (outloud) when the safe won't open.
3. Do not get pissed when the umpteenth repairman comes to the desk looking for a broken photocopier that could be on any one of nine floors.
4. There's no need to call Uncle Enzio just because people can't work. Even if Uncle Enzio needs a job.
5. Just because a staff member has lost their temper and is crying and sputtering is no reason to think about having a drink after work.
6. You may NOT slap a patron who is insisting he surf the Innerwebs even though the system is down.
7. Staring beatifically (and vacantly) at people who are pitching fits is the best revenge.